Excellent customer service. They do a great job working with customer to understand what they are looking for and what they can do to meet customer needs.

I sent an initial inquiry through the web portal, and noted that I prefer to conduct our initial work by email. I received several form letters after that initial contact, all asking me for my phone number. When Matt did directly reach out to me, I responded with an explanation of my request. I also sent a copy of that to Robin, who had been requesting my phone number. Matt replied and was courteous and professional. My ask was for a Jeep Gladiator with a diesel engine, an option that was anticipated but had not been announced. Matt said he would keep me informed. On July 10, Jeep announced the 2021 Gladiator would have the diesel option, and that customers could order the truck as of that date. Matt did not follow-up with me. Several other dealers did, and I have since purchased a 2021 Gladiator Rubicon with the diesel engine from another dealer. The Cortland folks were professional enough, but missed the key moment to land my business.

If you are looking to purchase new or used vehicle, or lease, Matt Colvin and the team at Cortland Cortland Chrysler Dodge Ram Jeep is where you need to go! I have purchased/leased two vehicles from Matt and the team in the last month. Matt is experienced and knows the best way to find a deal that fits your needs and budget. Matt is knowledgable and worked with FCA for me in returning my leased vehicle early for a new vehicle lease. Matt is responsive and even took my calls on his day off. When I called or texted him, he responded immediately. He truly cares about his customers and made the process of leasing and purchasing a vehicle easy! I told Matt he is a rockstar, but he is much more than that! He is a master salesman and just overall a good human being that takes the time to do what is right, and meet the needs of his customers. Great job Matt and team! We won't buy or lease anywhere else!

These guys were awesome In My first Jeep purchase! very patient and informative of every aspect of the deal, would 100% recommend to anyone looking for a new car!

Great customer service! Matt helped me find what I was looking for with the exception of a DVD player. Kids are older now so I decided it wasn’t necessary. Thanks Matt!

It was a hassle free buying experience. Matt knew the paperwork like the back of his hand, was clear and to the point with it, and got me in and out of there quickly. He also came out in a rain storm to greet me. That’s got to count for something.

I was put in a hard spot with no vehicle. Viktor helped me get into the car I have been looking for in just 2 hours. Friendly staff.

JP was a amazing sales associate and everything went smooth. They took care of everything which made my life a little less stressful. After what felt like 10 thousand test drives I finally found the Durango that fit my family the best. Thank you JP for everything!

This dealership went way above and beyond to locate the vehicle we wanted. Every bump in the road was cheerfully maneuvered until we had the perfect vehicle’

Found an excellent lease offer at Cortland Chrysler but most impressed by the effort made by Matt Colvin, our sales consultant. He went over and above to get us the most for our money and to find me the Jeep Compass that I can’t wait to drive. Great overall experience!